Customer Service

Putting customers first, we introduced trailblazing technologies
to enhance service standards

The Group's customer service excellence has helped deliver long-term value for its projects – the Property Handover Team, comprising inter-departmental professionals, meticulously prepares its handover services to property owners; the industry's first '3-year warranty' on new flats in Hong Kong embodies the Group's quality commitment to buyers; and professional property management teams Kai Shing and Hong Yip as well offer attentive customer service with a distinctively personal touch.

Property Management The Group's property-management subsidiaries Hong Yip and Kai Shing believe in putting the customer first and strive to build a strong and lasting relationship with their customers More

3-Year Warranty The Group began offering a 3-year warranty on Hong Kong’s newly sold developments in late 2013. There is a dedicated department responsible for making necessary repairs to properties during the warranty period More

Customer Care Ambassadors / Tenant Care Programme The Group was the first to introduce customer care ambassadors in its shopping centres in 1997, setting the standard for Hong Kong malls More

Putting customers first, we introduced trailblazing technologies to enhance service standards

Putting customers first, we introduced trailblazing technologies
to enhance service standards