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Our commitments to quality go beyond bricks and mortar and underlie all aspects of our business.
Property Management
How we deliver quality
Physical safety and security:
Our property management services range from security and
mechanical and electrical repairs, to burglar alarm systems and project management to
ensure safe, secure environments for residents and tenants.
Information security:
Our information security management system is leading the
local property and facility management industry. Hong Yip was the first large property
management company to achieve ISO 27001 certification in Hong Kong.
Service quality:
Our quality management systems are accredited to ISO 9001 standards and
are in line with international best practice.
Health and Safety:
Our occupational health and safety management are certified to OHSAS
18001 standards, which exceeds regulatory requirements.
Business resilience:
We piloted the ISO 22301 accredited Societal Security - Business
Continuity Management Systems standard at International Commerce Centre managed
by Kai Shing. The goal is to enhance business resilience by managing risks of business
disruptions and minimize the extent and severity of potential impacts.
Technology:
We developed a real-time information distribution application for smart phones
to keep residents of managed properties abreast of any updates relating to the properties.
This was piloted by Kai Shing.
What we achieve
Fourteen properties managed by Kai Shing received 2014 Excellent Facility
Management awards.
International Commerce Centre managed by Kai Shing received a Productivity and
Quality award in the 2014 Hong Kong Awards for Industries.
Hong Yip was the first property management company in the territory to be granted
Q-Mark certification in 2004 and has achieved Green Mark certification for eight
consecutive years.
Hong Yip received a Best Property Management Contractor (HOS and Non-domestic
Properties) gold award from the Hong Kong Housing Authority for a record of five
consecutive years.
Hong Yip received a 2014/15 Best Property Safety Management award.
Hotel
How we deliver quality
Food safety:
A Hazard Analysis Critical Control Point system to control food-borne diseases
has been implemented at the Royal Park Hotel, Royal Plaza Hotel and The Royal Garden. The
food safety management system at the Royal Garden is accredited to ISO 22000 Food Safety
Management standard. Monthly spot checks are performed by an independent external
party to ensure food hygiene and safety. Yearly audit is performed by an independent
external party, whereas weekly checking by external consultant and daily spot checks are
performed by internal hygiene department.
What we achieve
Our hotels won TripAdvisor Hall of Fame awards given to top hotels that have earned
Certificates of Excellence for five consecutive years.
We also garnered a number of awards for service excellence from online agencies such as
Hotels.com, Booking.com and Agoda.com. A number of our restaurants are recommended
in the Michelin Guide to Hong Kong & Macau.
Value Created for Customers
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Sun Hung Kai Properties Limited Sustainability Report 2014/15