Value Created for
Customers
By putting customers first, the Group is determined to deliver prime properties and attentive services that exceed expectations. We anticipate our customers’ needs, protect their rights, safeguard their health and safety, and we seek innovative technologies and ideas for continuous improvement.
Value Created for
Customers
Three-year warranty
for all buyers of new residential units since 2013
Our loyalty programmes, the SHKP Club and The Point by SHKP, have surpassed over 470,000
and nearly 2 million members, respectively
Our newly launched Go Royal by SHKP has become
the largest hotel and retail loyalty programme in Hong Kong
Leveraged technologies for
smart property management
Building Premium Quality Homes
Quality, Speed and Efficiency are core values. We take pride in our buildings and have since 2013 offered a three-year warranty for new residential developments – the first developer to offer this long warranty in Hong Kong.
Maintaining Frequent Customer Engagement
The Group has a credible customer feedback mechanism, for long-term and effective two-way communication with customers. The SHKP Club was Hong Kong’s first property developer loyalty club and remains the largest of its kind with over 470,000 members. Customers receive the latest information and related offers on properties, shopping malls and other businesses of SHKP, and promote the idea of Loving Homes.
Revitalizing our Hospitality Services
Integrated with SHKP’s group-wide loyalty programme The Point by SHKP, Go Royal has become the largest hotel and retail loyalty programme in Hong Kong. With two programmes in one account and a consistent set of bonus points, guests can easily integrate and enjoy hotel stays, dining and shopping in our shopping malls.
Promoting Smart Property Management
Apart from 5G smart facilities and Internet of Things (IoT) application, we have utilized cloud technology and developed mobile applications for residential and commercial property management to engage with our residents, tenants and visitors as well as promoted smart and sustainable living.
