Case Study - Going into an Era of Smart Management Case Study - Going into an Era of Smart Management Case Study - Going into an Era of Smart Management
Case Study - Going into an Era of Smart Management

Case Study - Going into an Era of Smart Management

Case Study - Going into an Era of Smart Management

To maintain a competitive edge in our shopping malls and residential developments, we practise smart property management that provides multifaceted and attentive services.

Enhancing Customers’ Shopping Experience

Enhancing Customers’ Shopping Experience

  • Seamless driving experience with Hong Kong’s first and largest Contactless Parking and Auto Payment Parking service network
  • Point Dollar, a new payment feature accepted by over 2,000 merchants in 25 of our shopping malls, providing members with greater choices, convenience and pleasure at our shopping malls
  • 5G smart measures that provides real-time occupancy information for smart restrooms, smart baby-care and nursing rooms, and smart customer-care centres in our shopping malls
  • Contactless designs, such as automatic doors, touch-free lift buttons and contactless parking payment service are deployed in our shopping malls during the pandemic
Enhancing Customers’ Shopping Experience
Enhancing Customers’ Shopping Experience
Enhancing Customers’ Shopping Experience

Improving Convenience to Residents and Tenants

Improving Convenience to Residents and Tenants
  • In addition to the application of Internet of Things in properties, mobile apps for residential developments offer a smart-living experience with various functions including smart-card access, visitor registration, management fee payment, facilities reservation, mail notification and remote control of smart home systems
  • Robots bring various quality services to the next level, covering services not limited to concierge, delivery, catering, security patrol and disinfection
Application at Residential Properties:
Application at Residential Properties:

Application at Residential Properties:

  • At Signature Homes and TOWNPLACE, virtual tour showcases the flats remotely and provides the access to comprehensive information. Cloud technology is also applied in flat visits booking. Unique QR codes enable users to contact our Tenant Services team directly on home repair services and inquiries. Mobile app allows tenants to connect with each other via online activities such as yoga and fitness
  • SoProp app is equipped with Home Automation functions and other assistance provided from the property management team
Application at Office Buildings:

Application at Office Buildings:

  • Work e-asy app enables tenants to access services ranging from maintenance, additional air conditioning, cargo lift booking to visitor registration
  • The app also notifies tenants the latest property notices, announcements of shops in SHKP malls, exclusive offers and restaurant reservations, and real-time indoor air quality
Application at Back of House Management:

Application at Back of House Management:

  • Intelligent water-pump maintenance system is adopted to allow engineers to conduct fast and efficient inspections and maintenance by using tablet, facilitate data integration and analysis and provide professional advice to customers
  • Intelligent management system allows staff to manage inventory by scanning QR codes
Application at Back of House Management:
Application at Back of House Management:

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