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CustomersBy putting customers first, the Group is determined to deliver prime properties and attentive services that exceed expectations. We anticipate our customers’ needs and protect their rights, safeguard their health and safety, and we seek innovative technologies and ideas for continuous improvement. |
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Three-year
warranty
for all buyers of new residential units since 2013
Our loyalty programme,
the SHKP Club,
has over
420,000 members
Introduced
smart living
concepts
in our latest
residential developments
Building Premium and Quality Homes
We initiated a three-year warranty policy for new residential developments in 2013. This is the longest warranty period offered by any Hong Kong developer, reflecting our full confidence in the high quality of our products.
Maintaining Close Relationships with Customers
The SHKP Club, launched in 1996, is a platform for engaging and building long-term relationships with our customers. It was the first and is the largest developer-loyalty club in Hong Kong, with over 420,000 members to date. In addition to property-related benefits, the Club organizes physical and virtual activities and campaigns.
Innovating in Property Management
To create a smart and sustainable living experience for our tenants and residents, we have adopted a wide variety of digital property management solutions in our properties. In our new residential leasing brand, TOWNPLACE, we apply innovative technology, such as smart sensors and home automation systems.