Sustainability Reports 2022/23

To cater to the needs of residents – regarding housing, living and community integration – property management brand WeSpire Living was introduced by Kai Shing during the reporting year. Staffed by a new team, it aims to provide services to young and dynamic estates and residents. The WeSpire team brings in the latest and most advanced ideas and technology to promote healthy and smart living, while maintaining Kai Shing’s professionalism and high-quality service. It prioritizes the physical and mental well-being of residents, and the sustainability of the properties and surrounding communities. Our property management has earned multiple awards. 12 of our shopping malls’ promotional campaigns were recognized at the 2022 MAXI Awards; one Gold and three Silver Awards made us the only winners from Hong Kong among the global entrants. In addition, at the Elite Brand Awards 2022, Kai Shing won the Elite Property Management Award and Hong Yip won the Elite Innovative Smart Property Management Award. Leveraging Smart Technology for Management Innovation is the key to our capacity to capture business opportunities. It also enhances customer experience: we use smart technologies to provide exceptional services. Enhancing Customers’ Shopping Experience The Point by SHKP – our largest shopping mall customer loyalty programme with over two million members – was introduced in 2019, and has offered exclusive services to customers ever since. Now we seek to enhance customers’ experience with 5G. Real-time occupancy information through 5G from smart restrooms, nursery rooms and customer service centres can also be accessed via the mobile app. Apart from offering Hong Kong’s first and largest contactless parking service, SHKP this year launched the Electric Vehicle (EV) Super Charging service, exclusive for The Point members at its shopping malls. This service aims to support the government’s initiative to promote the use of EVs and carbon neutrality. We offer The Point members 60 kW fast charging solutions, which can either be redeemed by Point Dollar or settled by bound credit card, along with the convenience of using the all-in-one The Point app. To date, the EV Super Charging service is available in 10 of our shopping malls, with a total number of 37 super-fast EV chargers. Moving forward, the Group intends to expand this service to 18 SHKP shopping malls, including the aforementioned shopping malls, by the second quarter of 2024. With the partnership of our subsidiary, Wilson Parking, our plan would eventually covers all 18 districts and all major locations in Hong Kong with 120 charging bays in 38 participating car parks. Multifunctional smart robots conduct extra cleaning and disinfection at our shopping malls, enhancing our service quality and hygiene. Nanotechnology is used to disinfect escalators and lifts, and touch-free devices and 5G smart utilities have been installed to enhance customers’ shopping experience. Improving Convenience for Residents We are digitalizing our property management services. IoT and mobile apps facilitate smart living at our residential developments. Those mobile apps – Live e-asy for Kai Shing, and SoProp for Hong Yip – enable virtual key, smart-card access, visitor registration, management fee payments, facility reservations and remote control of smart home systems. Exclusive mobile apps are also developed for specific projects, such as Wetland Seasons Bay and Wetland Seasons Park. Virtual reality (VR) guided tours and a 3-D map indicate the best spots for taking pictures in the property. Meanwhile, artificial intelligence(AI) analyzes traffic at the Park’s clubhouse – the first for clubhouses in Hong Kong – and indicates the occupancy of facilities in real time. For serviced apartments, our leasing brand Signature Homes uses cloud technology for booking flat visits, and for residential leasing management and tenant services in their mobile app TOWNPLACE. Virtual tours allow guests to experience show flats remotely and to access comprehensive information. We also take care of residents’ well-being by building a community with this app. Tenants can connect with one another via online activities, such as yoga and fitness. The EV Super Charging service, exclusive for The Point members, is available in 10 of our shopping malls Wetland Seasons Bay’s mobile app offers resident services and shows the occupancy of different facilities in real time Sun Hung Kai Properties Limited Sustainability Report 2022/23 46 Our Reporting Approach Message from the Sustainability Steering Committee Our Business Our Approach to Sustainability Value Created for People Value Created for Customers Value Created for Supply Chain Value Created for Community Appendices Value Created for the Environment